Refund policy

Return and refund policy

At PRIONORI, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer easy returns and exchanges subject to the terms below.

Return & Exchange Window

  • You may request a return or exchange within 7 days of receiving your order.

  • Eligibility: The product must be unused, in its original condition, and include original tags and packaging.

  • Restocking Fee: There is no restocking fee (₹0) on any return or exchange.

Easy Exchanges

If you wish to exchange your jewellery for another design, size, or style, you may initiate an exchange request within 7 days of delivery. Once the returned item is received and inspected, your exchange will be dispatched.

Return Shipping & Pickups

  • For eligible return and exchange requests, PRIONORI arranges a reverse pickup from your delivery address wherever courier pickup service is available.

  • If reverse pickup is unavailable in your pin code, we will assist you with self-shipping options and reimburse reasonable courier charges up to ₹70.

Refund Process & Timelines

Once your return is received and inspected, refunds are processed within 5–7 business days:

  • Prepaid Orders: Refunded directly to your original payment method (Credit/Debit Card, Net Banking, UPI).

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective, or incorrect, please notify our customer care team within 48 hours of delivery. Simply share your Order ID along with photos or a short video showing the issue, and our team will arrange a prompt replacement or full refund.

Non-Returnable Items

  • Customized or engraved jewellery

  • Items marked explicitly as Final Sale / Clearance

  • Items returned showing clear signs of post-delivery physical damage or unauthorized modification

Order Cancellations

  • Orders can be cancelled anytime before dispatch.

  • If a prepaid order is cancelled prior to shipment, a 100% refund will be issued to your original payment method immediately.

Customer Support

For any return, refund, or exchange assistance, please reach out to:

  • Brand Name: PRIONORI

  • Support Email: ecustomer21@gmail.com

  • Phone / WhatsApp: +91 87804 21646

  • Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

  • Operating Address: Shop No. 3, Ground Floor, Shiva Shakti Complex, Olpad - 394540, Surat, Gujarat, India