Exchange Policy

Exchange Policy

At PRIONORI, we strive to provide you with the finest jewellery. If you wish to exchange your item for a different design, size, or style, please review our terms and conditions below.

Key Terms

  • Exchange Window: Valid for 7 days from the date of delivery.
  • Store Credit Only: We operate strictly on an Exchange or Store Credit basis. We do not offer bank or cash refunds under any circumstances.
  • Logistics Fee: A standard fee of ₹80 is charged once per entire order to cover reverse pickup and handling costs.
  • Store Credit Validity: PRIONORI Store Credit comes with lifetime validity and never expires.
  • International Orders: We currently do not offer reverse pickup or free shipping on international exchanges.

Eligibility Criteria

To qualify for an exchange:

  • The exchange request must be raised within 7 days of delivery.
  • Items must be unworn, unused, intact, and in brand-new condition.
  • All original tags, invoices, certificates, pouches, and packaging boxes must be intact.
  • Jewellery must be free of scratches, perfume scents, makeup marks, or blemishes.
  • All embellishments, stones, and clasps must be in original condition.

Non-Exchangeable Items

Exchanges will not be accepted if:

  • The request is made after 7 days of delivery.
  • Any tags, free gifts, combo items, or original packaging components are missing.
  • Damage occurs due to rough handling, misuse, or alterations post-delivery.
  • The item shows signs of wear or has been altered.
  • The product was purchased on clearance/sale or bought using previous store credits.
  • The package is sent back without prior approval from our customer support team.

Damaged, Defective, or Missing Products

If a piece arrives defective, damaged in transit, or missing from your parcel:

  • 24-Hour Notice: You must report the issue within 24 hours of delivery.
  • Verification: Share your Order ID and clear unboxing photos or a short video showing the defect.
  • Resolution: We do not offer monetary refunds for damaged goods; a free replacement of the same item will be arranged promptly once verified.

Customized Jewellery

  • All personalized, engraved, or made-to-order jewellery items are strictly non-exchangeable.
  • In case of manufacturing damage, report within 24 hours with photos/videos for a free replacement.

Order Cancellations

  • Before Dispatch: Orders can be cancelled prior to shipment. For prepaid orders, the amount will be issued as a PRIONORI Store Credit (no bank refunds).
  • After Dispatch: Orders (COD or Prepaid) cannot be cancelled once handed over to the courier partner.

How to Use PRIONORI Store Credit

  1. Visit our website and add your selected jewellery pieces to your cart.
  2. At checkout, enter your Store Credit / Gift Card code in the voucher box.
  3. The credit amount will be deducted automatically from your cart total.
  4. Enjoy lifetime access—your store credit never expires!

How to Request an Exchange

  1. WhatsApp Us: Message our support team at +91 87804 21646.
  2. Share Details: Provide your Order ID, product name, exchange reason, and the item you want in exchange.
  3. Response Time: Our team responds within 2–4 hours during operational hours.
  4. Pickup: Once approved, we will arrange a reverse pickup from your registered delivery address.

Customer Support

  • Brand: PRIONORI
  • WhatsApp / Phone: +91 87804 21646
  • Email: ecustomer21@gmail.com
  • Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST
  • Operating Address: Shop No. 3, Ground Floor, Shiva Shakti Complex, Olpad - 394540, Surat, Gujarat, India