Return and refund policy

At Prionori Accessories Pvt. Ltd., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer easy returns and exchanges subject to the terms below.

Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order.

To be eligible:

• The product must be unused and in its original condition.
• Original tags, packaging, and freebies (if any) must be included.
• The product must not show signs of wear, damage, or misuse.

Easy Exchanges

If you wish to exchange your jewellery for another design, size, or style, you may initiate an exchange request within 7 days of delivery.

Once the returned item passes our quality inspection, the exchange will be processed.

Return Pickup

For eligible return and exchange requests, Prionori will arrange a reverse pickup from the original delivery address whenever service is available.

For locations where reverse pickup is unavailable, customers may be requested to self-ship the product. In such cases, reasonable courier charges up to ₹70 will be reimbursed.

Refund Policy

After receiving and inspecting the returned product, refunds will be processed within 5–7 business days.

Prepaid Orders

Refunds will be credited to the original payment method used during purchase.

Cash on Delivery (COD) Orders

Refunds will be transferred to the customer's bank account after receiving the required account details.

Please note:

• Shipping charges are non-refundable.
• COD charges are non-refundable.
• Gift packaging charges are non-refundable.

Damaged, Defective, Missing or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect item, please notify us within 48 hours of delivery.

To process the claim, please provide:

• Order ID
• Clear images of the product
• A complete unboxing video showing:
• The sealed package
• The opening process
• The issue with the product

The video must clearly display the shipping label and packaging.

Claims submitted without sufficient evidence may not be approved.

Prionori Accessories Pvt. Ltd. reserves the right to make the final decision regarding such claims.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products showing signs of use or damage after delivery
• Customized or personalized products
• Gift cards
• Products purchased during clearance sales, special promotional campaigns, or final sale events
• Individual products sold as part of combo offers or gift sets

Important Notes

• Return and exchange requests submitted after 7 days of delivery cannot be accepted.
• Requests regarding damaged or incorrect items must be raised within 48 hours of delivery.
• Missing items in returned packages may result in deduction of the product value from the refund amount.
• Customers are requested to be available for reverse pickup and answer courier partner calls to avoid delays.

Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

For prepaid orders cancelled before dispatch, the full amount will be refunded to the original payment method.

Contact Us

For any return, refund, exchange, or cancellation assistance:

Email: ecustomer21@gmail.com

Business Name: Prionori Accessories Pvt. Ltd.

We are committed to making your shopping experience smooth, secure, and enjoyable.